Service Operations Management applications in churches

Project title:

Service Operations Management applications in churches

“[This project is] a comprehensive literature review to find out how these operations have been applied by faith communities, especially churches.”

Researcher:

Project proposal:

Operations Management (OM) is a discipline that can be applied to any organisation which produces goods or services (e.g. a factory or a hospital). To have an efficient service delivery in churches, concepts, tools and techniques of OM should be used. The target of OM is to increase the productivity. It means we should achieve the best output with respect to the available input. Building, space, staff are some samples of input in a church. Services that are delivered like wedding ceremonies is an example of outputs. OM includes two main operations including designing and managing. Designing operations are listed as “design of services”, “managing quality”, “process strategy”, “location strategies”, “layout strategies” and “human resource and job design”. Some of the managing operations which are applicable in service-oriented sectors include churches are as follows: “inventory management”, “short-term scheduling” and “maintenance and reliability”. In this project, I aim to have a comprehensive literature review to find out how these operations have been applied by faith communities, especially churches.

Photo by Scott Graham on Unsplash

Themes: